1. Shipping Policy
(1) Shipping Range
Our products can be delivered to most countries and regions around the world. For the specific deliverable range, please check the system prompt when placing an order.
(2) Shipping Methods
According to the nature of the product, destination and customer needs, we will choose appropriate logistics partners for delivery, mainly including international express, dedicated line logistics and other transportation methods.
(3) Shipping Time
Domestic orders: Generally, the goods will be shipped within 1-3 working days after placing the order, and can be delivered within 3-7 working days after shipment (remote areas may be extended by 2-3 working days).
International orders: The goods will be shipped within 2-5 working days after placing the order. After shipment, depending on the destination, the transportation time is usually 7-30 working days, subject to the actual logistics time.
(4) Shipping Costs
Domestic orders: Orders over [X] yuan are free of shipping costs, and orders under [X] yuan are charged [X] yuan for shipping.
International orders: Shipping costs are calculated based on factors such as product weight, volume, and destination. The specific cost will be automatically displayed by the system when placing an order.
(5) Logistics Tracking
After the goods are shipped, we will promptly provide a logistics tracking number. You can check the transportation status of the goods through the logistics query function on the website or related logistics platforms.
2. Return and Exchange Policy
(1) Conditions for Return and Exchange
The return or exchange application for the product must be submitted within 30 days after receipt; otherwise, it will not be accepted.
The product must be in a brand-new and unused state, with complete packaging and accessories, without affecting secondary sales.
For returns or exchanges due to quality issues, the seller shall bear the round-trip freight; for returns or exchanges due to personal reasons (such as inappropriate size, dislike, etc.), the freight shall be borne by the buyer.
(2) Return and Exchange Process
The buyer submits a return or exchange application through the official email (niluletu94892@gmail.com) or the website customer service channel, explaining the reason and attaching photos of the product.
The seller will review the application within 2 working days after receiving it, and inform the specific handling method after approval.
The buyer sends the product back to the designated address according to the seller's instructions, and the order number must be indicated when returning.
After the seller receives the returned product and passes the inspection, the refund or exchange will be completed within 7 working days.
(3) Circumstances Where Returns and Exchanges Are Not Accepted
Used or damaged products that affect secondary sales.
Customized products (such as engraved, exclusive patterns, etc.) without quality issues.
Products without original packaging or missing accessories.
Products damaged due to improper storage or man-made factors by the buyer.
