1. Shipping Policy​
(1) Shipping Range​
Our products can be delivered to most countries and regions around the world. For the specific deliverable range, please check the system prompt when placing an order.​
(2) Shipping Methods​
According to the nature of the product, destination and customer needs, we will choose appropriate logistics partners for delivery, mainly including international express, dedicated line logistics and other transportation methods.​
(3) Shipping Time​
Domestic orders: Generally, the goods will be shipped within 1-3 working days after placing the order, and can be delivered within 3-7 working days after shipment (remote areas may be extended by 2-3 working days).​
International orders: The goods will be shipped within 2-5 working days after placing the order. After shipment, depending on the destination, the transportation time is usually 7-30 working days, subject to the actual logistics time.​
(4) Shipping Costs​
Domestic orders: Orders over [X] yuan are free of shipping costs, and orders under [X] yuan are charged [X] yuan for shipping.​
International orders: Shipping costs are calculated based on factors such as product weight, volume, and destination. The specific cost will be automatically displayed by the system when placing an order.​
(5) Logistics Tracking​
After the goods are shipped, we will promptly provide a logistics tracking number. You can check the transportation status of the goods through the logistics query function on the website or related logistics platforms.​
2. Return and Exchange Policy​
(1) Conditions for Return and Exchange​
The return or exchange application for the product must be submitted within 30 days after receipt; otherwise, it will not be accepted.​
The product must be in a brand-new and unused state, with complete packaging and accessories, without affecting secondary sales.​
For returns or exchanges due to quality issues, the seller shall bear the round-trip freight; for returns or exchanges due to personal reasons (such as inappropriate size, dislike, etc.), the freight shall be borne by the buyer.​
(2) Return and Exchange Process​
The buyer submits a return or exchange application through the official email (niluletu94892@gmail.com) or the website customer service channel, explaining the reason and attaching photos of the product.​
The seller will review the application within 2 working days after receiving it, and inform the specific handling method after approval.​
The buyer sends the product back to the designated address according to the seller's instructions, and the order number must be indicated when returning.​
After the seller receives the returned product and passes the inspection, the refund or exchange will be completed within 7 working days.​
(3) Circumstances Where Returns and Exchanges Are Not Accepted​
Used or damaged products that affect secondary sales.​
Customized products (such as engraved, exclusive patterns, etc.) without quality issues.​
Products without original packaging or missing accessories.​
Products damaged due to improper storage or man-made factors by the buyer.​