Mesanel

1. Basic Conditions for Return and Exchange The return or exchange application for the product must be submitted within 30 days after receipt; otherwise, it will not be accepted. The product must be in a brand-new and unused state, with complete packaging and accessories, without affecting secondary sales. For returns or exchanges due to quality issues, the seller shall bear the round-trip freight; for returns or exchanges due to personal reasons (such as inappropriate size, dislike, etc.), the freight shall be borne by the buyer. 2. Return and Exchange Process The buyer submits a return or exchange application through the official email (e.g., niluletu94892@gmail.com) or the website customer service channel, explaining the reason and attaching photos of the product. The seller will review the application within 2 working days after receiving it, and inform the specific handling method after approval. The buyer sends the product back to the designated address according to the seller's instructions, and the order number must be indicated when returning. After the seller receives the returned product and passes the inspection, the refund or exchange will be completed within 7 working days. 3. Circumstances Where Returns and Exchanges Are Not Accepted Used or damaged products that affect secondary sales. Customized products (such as engraved, exclusive patterns, etc.) without quality issues. Products without original packaging or missing accessories. Products damaged due to improper storage or man-made factors by the buyer.